How It Works

IMPORTANT:

  • Finalise pickup/delivery details at least 7 days before your hire. If it’s a last-minute hire (less than a week from your event), confirm within 48 hours to avoid cancellation.
  • Do not put your return parcels in a red Australia Post box as we cannot track it this way. If this occurs, you will be charged additional fees.
  • Try Ons: In the case of a no-show or 24-hour cancellation, this fee will not be refunded.

UNDER 18: For clients under 18, we will require a photo of a government-issued ID from both your parent/guardian and you along with their permission and accountability. These will be deleted after your hire duration.

How To Book: Outfit Hire

  • 1. Browse Our Collection

    Visit our website luvalyssawardrobe.com to explore our full range of stunning dresses and sets!

  • 2. DM us on Instagram @luvalyssawardrobe with the following details:

    • A screenshot of your selected outfit from our website
    • Choose between 3-day or 7-day hire duration
    • Your contact details (full name, phone number, and a photo of your government-issued ID)
    • Pickup, Express shipping (flat rate of $20 to and from you) or local delivery (travel fee depending on location)

    Preferred dates and times of pick up/delivery/shipping and return

  • 3. Hire Confirmation

    • We’ll check the availability of your outfit and rental period.
    • If available, we’ll send you the total cost, including any applicable delivery fees, bonds or discounts (if required or eligible)

  • 4. Payment

    • Once your booking is confirmed we will send our bank details.
    • The full payment must be completed via bank transfer.
    • After making the transfer, send us a screenshot of the payment confirmation as proof to secure your booking.

  • 5. Enjoy your hire!

    • Collect or receive your outfit on the scheduled date and enjoy your event!
    • Don’t forget to take cute pics and post them to get 10% off your next hire!

  • 6. Returns

    • After your event, please return the outfit in its original condition by the agreed return date.
    • If you had it delivered via express shipping, please place the provided return label on the package, reseal it with the double adhesive strip and take it to an official Australia Post office and ensure you get a tracking number well as a receipt. Please send us the tracking number. Please keep your receipt as you will be responsible if it goes missing.

How To Book: Try On

  • 1. Check 'Availability' Highlight

    • Before you DM us please check our 'availability' highlight on Instagram
    • Pick a date and time for your try on appointment

  • 2. DM us on Instagram @luvalyssawardrobe with the following details:

    • Your chosen outfit/s from our gallery and a photo of your government-issued ID (this will be deleted after your appointment)
    • Preferred date and time of try on appointment according to 'availability' highlight
    • To confirm the availability of your chosen outfit/s please briefly inform us of your hire duration and your preferred dates and times of pick up,drop off or delivery

    • Let us know if you would like to bring a maximum of 2 guests. We will require a photo of their government-issued ID as well.

  • 3. Payment

    • Once organised, we will provide our bank details and address as you are required to pay a refundable $5 fee to secure your try on appointment. This will be refunded after you've finished your appointment.

  • 4. Your Appointment

    Please arrive to your appointment on time, feel free to park in the visitor parking beside my house. Bring any heels, bags and accessories needed to see your desired outfit together.